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Get your sales pipeline right: questions to ask before you hire a telemarketing company.

August 10th, 2017 by

 

Telemarketing company for TPM

 

Sales forecasting is of the utmost importance to almost any sales driven business, because it enables business leaders to formulate an understanding of how their organisation will perform in the coming weeks and months. This, in turn, allows them to make important decisions with at least some idea of what the future holds.

Unfortunately, there is one major issue with sales forecasting: many businesses struggle with it. This means that future projections are unreliable and important decisions may be made against a false backdrop. So, what can your business do to improve the accuracy of its sales pipeline forecast? Simply, you can outsource, what in common parlance you might term “telemarketing”

Throw off your telemarketing preconceptions and shackles!

Many of our clients come to us having searched for telemarketing company or telesales company. It becomes clear quite quickly that their perception of telemarketing has been heavily skewed by the type of telephone based marketing they receive. This of course is entirely understandable. If you Google telemarketing company for instance you will get almost 14,000,000 results! So where do you start.

Perhaps by asking yourself some questions?

What exactly am I looking for?

To merely outsource a ‘process’, or for a business partner that can use telemarketing as just one part of a toolkit to support you, and give visibility of a quantifiable sales pipeline, of a short, medium and long term sales pipeline?

Sure – the process of telemarketing is a chore – so why not outsource it? We might suggest this is entirely the wrong mind-set. If you are just looking to hustle some new leads –  any leads perhaps, then find a call centre to blast out a standard message against a long list of contacts. Have you though this might be a triumph of short termism that lay your sales foundation in sand?

Don’t mistake activity for action 

It’s certainly tempting if you’re under pressure, to be able to report back that you’ve had thousands of calls hammered out on your behalf. Makes you feel good, right? Perhaps take a deep breath and think again.

Do you want a generalist or a specialist telemarketing company?

We had an incident in the recent past when we lost a piece of work because a south coast call centre promised the prospect “an appointment every hour”. The prospect explained that although he loved our approach and our way of engagement that it was difficult to turn down the guy in the sharp suit promising the earth. We argued that actually, given the market they were trying to penetrate and the types of buyer they needed to reach to make the decision, there weren’t even that number of prospective buyers in the market – let alone that many qualified appointments to be had. We parted amicably.

Three months later, he was back! Having spent many thousands of pounds on his sales teams’ time, diesel and shoe leather drinking entirely poor coffee with entirely nice but unqualified prospects – not to forget the large bill for telemarketing hours, throwing mud at the wall hoping some would stick.

We ended up with an 18 month contract, he ended up with an efficient and effective sales team and a clear view of his sales pipeline for the foreseeable future.

Perhaps this is what 35 years of hard bitten sales experience gives us the edge.

Amongst those 14,000,000 telemarketing company responses you will find plenty of call centres who will sell you an input driven, technology and script led approach.

Broadley Speaking holds a particular niche in this sector. Our telemarketing and telesales are designed for companies who need to sell complex products and services to senior decision makers.

We combine this outbound, unscripted sales and brand advocacy with a bespoke suite of complementary outbound marketing activity that puts prospects at the centre of all activity.

This is what we call Total Prospect Management (TPM). TPM feeds your sales pipeline and gives you focus and control of it.

Our clients like Compass, Accenture and Flex – the leaders in their own fields recognise us as leaders in ours.

Talk to us about TPM and how it can deliver you a detailed sales pipeline that will feed your growth ambitions. Call us on (0)800 988 7253 to talk to a consultant.

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Intelligent Sales

“Our white board culture. When we refurbished the office a number of years ago someone came up with the neat idea that instead of using regular wallpaper we should cover the walls with write on / wipe off material, so effectively all available wall space has been turned over to one great big white board. The space is used for writing up team plans, monitoring performance, and listing achievements on a  team by team basis.”


Intelligent Sales

“Collaborative working – no sales person is an island, or they shouldn’t be! The calls have to go out and the spade work has to be done but when you’re working through the implementation of complex sales campaigns sometimes putting your heads together and combining intellectual property gathered on a call by call basis can bring great results. The Broadley Speaking teams get time to think and problem solve. Breaking new contracts, often measured in seven figures, is not easy work.”


Intelligent Sales

“In the “war room”.  Much of work with clients is about collaborative problem solving. Rather than choosing a traditional board room set up – this room is set up to accommodate the whole project team. By that we mean the sales and marketing teams from our clients and the full Broadley Speaking team active on their account. There’s plenty of room to accommodate everyone’s laptops, iPads!”


Intelligent Sales

“Seamless connections with clients – We work with businesses, of all sizes, right across the UK, in  Europe and in North America. We work with them in our office and theirs and use our state of the art video conferencing facilities to keep in touch. This combined with our bespoke built campaign management software provides complete transparency across any campaign or programme of work.”


Intelligent Sales

“David and Hilary have worked together for the best part of 30 years. Between them they have sold and sales managed across 4 continents and across most business to business sectors. Hilary takes a hands on approach with all campaigns. She is a consummate sales director and has been nominated as a national ambassador for the Investors in People standard.”


behind the scenes at a high grade telemarketing company

“Holistic approach to sales – often we work with clients to help them reposition their sales propositions. Acting as ‘critical friend’ we’ll work right back to their core value proposition in order to refocus and provide new impetus to their sales campaign. Similarly we work with clients sales teams and management to provide individually crafted sales coaching and training programmes.”


office

“Our environment –  we have created a light, modern, ergonomically designed work area to allow for maximum efficiency, comfort and pleasure – yes pleasure! We all spend a good deal of time at work , and do difficult and challenging work on behalf of our clients ; but it should be fun. We are fortunate that we have been able to create this in an historically significant building in the middle of World Heritage site.”