Sales forecasting is of the utmost importance to almost any sales driven business, because it enables business leaders to formulate an understanding of how their organisation will perform in the coming weeks and months. This, in turn, allows them to make important decisions with at least some idea of what the future holds.
Unfortunately, there is one major issue with sales forecasting: many businesses struggle with it. This means that future projections are unreliable and important decisions may be made against a false backdrop. So, what can your business do to improve the accuracy of its sales pipeline forecast? Simply, you can outsource telemarketing.
Throw off your telemarketing preconceptions and shackles!
Many of our clients come to us having searched for outsource telemarketing, telemarketing company or telesales company. It becomes clear quite quickly that their perception of telemarketing has been heavily skewed by the type of telephone based marketing they receive. This of course is entirely understandable. If you Google telemarketing company for instance you will get almost 14,000,000 results! So where do you start.
Perhaps by asking yourself some questions?
What exactly am I looking for?
To merely outsource telemarketing as a ‘process’, or for a business partner that can use telemarketing as just one part of a toolkit to support you, and give visibility of a quantifiable sales pipeline, of a short, medium and long term sales pipeline?
Sure – the process of telemarketing is a chore – so why not outsource it? We might suggest this is entirely the wrong mind-set. If you are just looking to hustle some new leads – any leads perhaps, then find a call centre to blast out a standard message against a long list of contacts. Have you though this might be a triumph of short termism that lay your sales foundation in sand?
Don’t mistake activity for action
It’s certainly tempting if you’re under pressure, to be able to report back that you’ve had thousands of calls hammered out on your behalf. Makes you feel good, right? Perhaps take a deep breath and think again.
Do you want a generalist or a specialist telemarketing company?
We had an incident in the recent past when we lost a piece of work because a south coast call centre promised the prospect “an appointment every hour”. The prospect explained that although he loved our approach and our way of engagement that it was difficult to turn down the guy in the sharp suit promising the earth. We argued that actually, given the market they were trying to penetrate and the types of buyer they needed to reach to make the decision, there weren’t even that number of prospective buyers in the market – let alone that many qualified appointments to be had. We parted amicably.
Three months later, he was back! Having spent many thousands of pounds on his sales teams’ time, diesel and shoe leather drinking entirely poor coffee with entirely nice but unqualified prospects – not to forget the large bill for telemarketing hours, throwing mud at the wall hoping some would stick.
We ended up with an 18 month contract, he ended up with an efficient and effective sales team and a clear view of his sales pipeline for the foreseeable future.
Perhaps this is what 35 years of hard bitten sales experience gives us the edge.
Amongst those 14,000,000 telemarketing company responses you will find plenty of call centres who will sell you an input driven, technology and script led approach.
Broadley Speaking holds a particular niche in this sector. Our telemarketing and telesales are designed for companies who need to sell complex products and services to senior decision makers.
We combine this outbound, unscripted sales and brand advocacy with a bespoke suite of complementary outbound marketing activity that puts prospects at the centre of all activity.
This is what we call Total Prospect Management (TPM). TPM feeds your sales pipeline and gives you focus and control of it.
Our clients like Compass, Accenture and Flex – the leaders in their own fields recognise us as leaders in ours.
Talk to us about how to outsource telemarketing and how it can deliver you a detailed sales pipeline that will feed your growth ambitions. Call us on (0)800 988 7253 to talk to a consultant.